Privacy Policy and Cookies
FASTFIBER – INFRAESTRUTURAS DE COMUNICAÇÕES, S.A.
This Privacy Notice aims to inform you about the personal data that FastFiber collects, processes, uses and stores about you, with whom it may be shared, and how you can access your Rights. FastFiber operates exclusively with businesses and therefore does not collect data from individuals, except for those of its own employees and the employees, representatives or subcontractors of its suppliers, customers, or other entities with whom it has a relationship. From customers, it only collects the personal data necessary for the provision of services or for the actions to be carried out.
FastFiber Contacts (Data Controller)
FASTFIBER – INFRAESTRUTURAS DE COMUNICAÇÕES, S.A.
Rua João de Lemos, 3 – Loja
1300-324 Lisboa
Portugal
Phone: +351210517700
E-mail: geral@nossavisao.pt
How is your data collected?
a) Within the scope of its activity, FastFiber collects and processes personal data by telephone, through the website or in writing, for example within the scope of a contractual or pre-contractual relationship.
b) FastFiber collects and processes your personal data only with your consent, when necessary, ensuring that it represents a free, specific, informed and explicit expression of your will.
The data collected is strictly limited to what is necessary for the provision of services and/or the supply of products. At any time, and by the sole decision of the data subject, this consent may be withdrawn.
How is your personal data used?
FastFiber only processes personal data according to the purposes established at the time of its collection. The purpose(s) may vary depending on, for example, whether you use the website and/or purchase a service or product. If you represent a company that uses the services before FastFiber, it is mandatory to register and FastFiber collects your personal data. FastFiber also processes this personal data for the provision of the service or for the execution of the contract. It may also process your personal data for other purposes, including marketing and communications, but this will only occur if your consent has been obtained or if there is another legal basis to do so.
If you are an employee of a company that provides services to FastFiber, whether directly or indirectly, and if the collection of your personal data is necessary to provide your services or perform your role, for example to receive credentials for access to FastFiber applications, some of your personal data may be collected. This data will only be used for the purposes described and never for another purpose without the appropriate legal basis or your consent.
What personal data is collected?
The personal data that FastFiber collects may vary depending on, for example, whether you use our website and/or purchase a service or product or provide a service to FastFiber. If you visit the website, you will not need to provide personal data. However, your browser automatically transmits some data. For more information please consult the Cookie Policy below.
If your company uses FastFiber services, personal data may be necessary for the execution of a contractual or pre-contractual relationship that may exist between it and FastFiber.
Depending on the purposes, the following personal data may need to be collected:
- Application access credentials
- Location data
- Email, Social Media data
- Tax Identification Number (NIF)
- Citizen Card data
- Passport data
- Marital status information
- Permanent Commercial Certificate data
- Name
- Telephone contact details
With whom may your personal data be shared?
In order to maintain and improve FastFiber services, your personal data may be shared or transmitted to certain service providers, other Data Controllers or, in some cases, to Public Authorities. FastFiber may be required to share your personal data in response to requests from a Court, Judicial and Police Authorities or other Regulatory Authorities. Whenever possible, you will be consulted before such sharing takes place and, to protect your privacy, it is ensured that only the minimum amount of information necessary will be shared according to the purpose for which it is required.
How does FastFiber take care of your personal data?
FastFiber limits the amount of personal data collected to what is necessary considering the purpose(s). FastFiber restricts, protects and controls all personal data against unauthorized access, damage, loss or destruction, whether physical or electronic, and asks employees to assist in these activities. Personal data is only retained for as long as necessary, in accordance with what is described above, to respond to your requests or as required by law. If your personal data is retained for historical or statistical purposes, it is ensured that it will no longer be used. While under FastFiber's control, with your help, efforts are made to keep your data up to date.
For how long is your personal data stored?
a) The period of time during which data is stored and retained varies according to the purpose for which the information is collected and processed. There are legal requirements that oblige the retention of data for a minimum period of time.
b) If there is no legal retention period, the data will be stored and retained only for the minimum period necessary for the purposes that motivated its collection and subsequent processing, after which it will receive appropriate treatment, unless there is a legal basis for extending that period.
How can you access your personal data?
You have the right to request access to any of your personal data. If any of this information is incorrect, you may request its correction. If FastFiber is improperly processing your personal data, you may request the restriction of its processing or even its deletion.
If you wish to access your personal data, you may submit your request on our company's website or HERE.
If you have given your consent for FastFiber to process your personal data, you have the right to data portability to another organization or to yourself, as you wish.
If you have given your consent for the processing of your personal data, you have the right to withdraw that consent at any time. If you withdraw your consent, FastFiber will cease processing your personal data without affecting the lawfulness of the processing based on consent before its withdrawal.
Your Rights:
- Right to Information: you have the right to obtain information from the Data Controller, namely identity and contacts; purposes of the processing; legal basis for the processing; recipients of the personal data;
- Right of Access: the data subject has the right to obtain confirmation from the controller as to whether or not personal data concerning them is being processed and, if so, the right to access their personal data;
- Right to Rectification: the data subject has the right to obtain the rectification of inaccurate personal data concerning them and the right to have incomplete personal data completed;
- Right to Erasure: in certain situations, you may have the right to obtain the erasure of your personal data;
- Right to Restriction of Processing: in certain situations, you may have the right to obtain the restriction of the processing of your personal data;
- Right to Portability: in certain situations, you may have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and you may have the right to transmit this data to another controller;
- Right to Object: in certain situations, you may have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data and FastFiber may be required to cease processing your personal data;
- Right not to be subject to automated decisions: you have the right not to be subject to any decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
What measures are implemented to ensure the security of your personal data?
FastFiber adopts technical and organizational measures, which it periodically reviews and improves, aimed at ensuring the security and protection of your personal data in terms of its availability, authenticity, integrity and confidentiality, as well as preventing its loss, misuse, alteration, unauthorized processing or access, or any other form of unlawful processing.
Cookie Policy
What are cookies?
Cookies are small text files stored on the user's computer when visiting certain websites. In some cases they are deleted after that visit. In other cases they remain for future visits. The use of cookies when accessing websites is a common practice and various browsers allow each user to refuse their use, as well as delete those already created.
The FastFiber Internet pages and some of its applications may use cookies to improve user navigation, as well as to better understand their behavior, preferences and interests (globally) and thus improve the use and visualization of the website, making it simpler and faster, enabling a more interesting and dynamic browsing experience.
You can find out how to disable cookies in your browser. You may also learn in greater detail about the use of cookies by FastFiber. Note that important features of the FastFiber website and applications will stop working while cookies are blocked.
Managing cookies in different browsers
To disable cookies in your browser you can follow these instructions. Please note that, due to the large number of browsers and their respective versions, these instructions are not exhaustive. You may also consult the specific help pages of your browser or a generic page on this topic.
All about cookies: http://www.aboutcookies.org/default.aspx?page=1
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Chrome: https://support.google.com/chrome/answer/95647?hl=pt
Internet Explorer: http://windows.microsoft.com/pt-pt/internet-explorer/delete-manage-cookies#ie=ie-10
Types of cookies
The cookies present on the FastFiber website and online services belong to the following category:
Category 2 — service analytics cookies. These cookies collect information about how the FastFiber website and services are used, such as which pages are visited most frequently. This information may be used to help FastFiber improve its pages and make them easier to use. These cookies also allow FastFiber to know whether visits to the website originate from campaigns commissioned by FastFiber Group companies to suppliers and third parties and whether those visits resulted in the purchase of a product or service. These cookies do not collect information that identifies the user since all information collected is aggregated into non-personal indicators and is therefore anonymous.
FastFiber does not use Targeting Cookies to promote targeted advertising to users.
How are cookies used?
FastFiber uses the cookies listed below in order to improve functionality:
- pll_language: Stores the language selected by the user for displaying the website;
- wordpress_test_cookie: Checks whether cookies are enabled in the browser in order to provide the appropriate user experience:
| Cookie | Description | Type | Duration |
| pll_language | Stores the language selected by the user for displaying the website | HTTP | 1 Day |
| wordpress_test_cookie | Checks whether cookies are enabled in the browser in order to provide the appropriate user experience. This cookie is used on the front-end, even if you are not logged in. | HTTP | Session |
Consent
By browsing the FastFiber website you are consenting to the cookie permissions present on it to process your personal data for the specific purposes described above. You may withdraw your consent at any time.
Who can you contact if you have questions?
If you have any questions or concerns about how we collect and process personal data, you may contact the Data Protection Officer.
The Data Protection Officer
Crowe Advisory Portugal
E-mail: dpo@nossavisao.pt
You may submit your request or ask questions through the contact form on our company website, to the Data Protection Officer’s email or HERE.
The Supervisory Authority
You have the right to lodge a complaint with the Supervisory Authority. The contact details are:
CNPD – Comissão Nacional de Proteção de Dados
Av. D. Carlos I, 134 – 1.º
1200-651 Lisboa
Portugal
E-mail: geral@cnpd.pt
Phone: +351 213928400
Website: www.cnpd.pt